Frequently Asked Questions (FAQs)
1. What products does Spacetech Ventures offer?
Spacetech Ventures specializes in a variety of high-quality electronic products, including power supplies, audio equipment (speakers and headphones), CCTV systems, and accessories like cables and connectors. We also offer solar-powered solutions for sustainable energy needs.
2. How do I choose the right power supply for my devices?
Selecting the correct power supply depends on your device’s voltage and current requirements. For smaller electronics like routers, cameras, and lights, a 12V power supply is typically suitable. Larger setups may require 24V or higher. If you need help choosing, contact us with your device specifications, and we’ll recommend the best option.
3. Do you offer warranties on your products?
Yes, we offer warranties on most of our products. The duration and terms of the warranty vary depending on the product. Please check the specific product page or contact customer service for detailed warranty information.
4. Can I return or exchange a product?
Yes, we have a flexible return and exchange policy. If the product is defective or not what you ordered, you can return it within 7 days of purchase, provided it is in its original packaging and condition. For more details, visit our Returns and Refunds page or contact our support team.
5. Do you provide technical support for your products?
Absolutely! We offer free technical support for all products purchased from Spacetech Ventures. Whether you need help with installation or troubleshooting, our support team is available via email, phone, or live chat.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, mobile money (M-Pesa), and bank transfers. Secure payment options are integrated on our website for safe transactions.
7. How long does delivery take?
Delivery times vary depending on your location. For orders within Nairobi, delivery typically takes 1-2 business days. Orders outside Nairobi or in remote areas may take 3-5 business days.
8. Can I track my order?
Yes, once your order is dispatched, we’ll send you a tracking number via email or SMS. You can use this number to track the status of your delivery in real-time.
9. Do you offer custom solutions for businesses?
Yes, we offer tailor-made solutions for businesses, including bulk orders, custom installations, and specific product recommendations. Our team can work with you to provide the right tech solution for your business needs.
10. Do you offer installation services for CCTV and security systems?
Yes, Spacetech Ventures provides professional installation services for CCTV and other security systems. Our team of experts ensures proper setup and integration for optimal performance.
11. What is your solar power supply range?
We offer a variety of solar power supply solutions, including solar panels, inverters, and batteries designed for both residential and commercial use. Solar solutions are ideal for those seeking energy-efficient alternatives and backup power systems.
12. How do I contact customer support?
You can reach our customer support team via email at sales@spacetech.co.ke, by phone at +254 700 123 456, or through live chat on our website. We’re available Monday to Saturday, 9 AM to 6 PM.